Frequently Asked Questions

Yes, updates are an integral part of our Software as a Service (SaaS) offering, and they are provided to you at no additional cost. As a cloud-based service, we take care of the maintenance, updates, and improvements on our end, ensuring that you automatically benefit from the latest features, security patches, and performance enhancements. This allows you to focus on using our service without worrying about managing updates yourself. We are committed to delivering a seamless and up-to-date experience as part of our SaaS subscription.

We absolutely love working with our customers! While we don’t specialize in custom projects, we’re passionate about enhancing and adapting our solutions to fit your unique use cases. Feel free to get in touch with us to discuss your specific needs, and let’s explore how we can tailor our offerings to better suit your requirements. Our goal is to provide a personalized and optimized experience for each of our customers.

If you don’t find a connector that meets your needs, we welcome you to suggest or request a new one. Your input is important to us, and we are continually expanding our offerings. Please reach out to us with details about the specific integration you’re looking for, and our team will consider it for future development.

Yes, our help center serves as the starting point for documentation and general assistance. For more tailored support, feel free to contact your dedicated sales representative. They can provide consultancy services or help plan formal training sessions for your team, ensuring that you have the resources and knowledge needed to make the most of our product.

Our primary offering is Software as a Service (SaaS), which means you can access and use our platform securely over the internet without the need for on-premises installation. This cloud-based model ensures easy scalability, automatic updates, and hassle-free maintenance, allowing you to focus on utilizing the service without the burden of infrastructure management. For seamless integration with your infrastructure, Blindata Agent has to be installed on your systems to ensure secure communication and data handling. While our primary offering is SaaS, we understand that certain organizations have unique requirements, including the need for on-premises solutions. If you are interested in an on-premises deployment, please contact our sales team to discuss your specific needs. We are committed to finding the best solution that aligns with your organization’s preferences and requirements.

Our systems are designed to receive error notifications instantly, and our team is likely already addressing the issue. If you encounter urgent or blocking issues, please don’t hesitate to contact us directly. Your feedback is valuable, and we’re here to ensure a prompt resolution to any issues you may be experiencing.

Yes, we offer evaluation periods and personalized demos, allowing you to delve into the platform’s capabilities at no cost. For a more guided and tailored experience, take advantage of our comprehensive Playground Workshop. This workshop includes assistance in identifying unique use cases, setting up the playground environment, providing a guided tour, and offering training on specific features of interest. Following the evaluation period, we value your insights in a concluding feedback meeting. Contact our sales team to discuss your requirements and schedule a trial, demo, or your personalized Playground Workshop for a firsthand experience of Blindata’s potential tailored to your organization.